A well-known brand Forever21 has some bad news for its loyal customers. According to the sources, the retailing company warns people about a data breach, possibly leading to an exposure of thousands of credit card details. As it has been confirmed, Forever21 states that crooks managed to gain access to their stored information which included details from payment cards.
The retailer did not detect the breach itself, but was informed by a helpful, third-party monitoring utility. After the warning turned out to be legit, the company rushed to publicly announce it. Now, customers of Forever21 are recommended to keep track of their credit cards and make sure that no unauthorized payments would be made.
Despite the fact that Forever21 wishes to inform its clients of potential credit card fraud, the company might not be handling the breach in the best way possible. Even though the situation is rather fragile, the main interface of the official Forever21.com has no mention of the data leakage. Therefore, it tries to proceed with its activity as if nothing happened.
To give them some credit, they did include an article about the incident on their Newsroom.forever21.com. However, the posting in this website is so rare (before November 14, we see a post in July and one in May) that barely any people would be interested in checking this specific section.
The main issue is with the card transactions done in Forever21 stores from March 2017 – October 2017. There is not enough information to suggest possible culprits or the damages of the breach. Therefore, Forever21 does not provide many details on the investigation. However, the retailer hopes to keep their customer updated with the latest discoveries. All things considered, since a data breach is a very serious issue, the company could have tried a little harder to inform their clients.
Of course, one of the reasons why the information about the breach is not included in the main interface is rather clear. It could hurt the business as people who come to Forever21 online shop probably plan to buy some products. If a company has recently been involved in a breach, customers are more like to steer clear of its services for awhile.
Lastly, we do hope that Forever21 customers will not have to suffer any financial losses. We also trust this popular retailer to sort out this issue as soon as possible. Until then, people are recommended to keep an eye on their transactions. If you notice any unknown activity, please contact your bank provider.
Source: newsroom.forever21.com.
