Helpforhelp.xyz Pop-up - How to remove

Helpforhelp.xyz is a technical support scam, to cut it short. Its number is +1 855-777-4773 and it targets the users of Windows. Even though the con artists behind this scam pretend to be the Microsoft-certified technicians, Helpforhelp.xyz, according to Safe Browsing by Google, is an unsafe domain. This tech support scam appears as BSoD (Blue Screen of Death) with a pop-up message.

The Manner Helpforhelp.xyz Operates

Once your computer has been infected with Helpforhelp.xyz malicious pop-up, you will notice this instantly. You will receive two fake security warnings, displayed in different ways. One will be written on the BSoD screen, the other will take the form of a pop-up window. The BSoD screen will be covered with the following message:

Windows Defender Says/ 
Customer, your system has detected possible Suspicious Activity.
 Please call the toll-free number below for a Microsoft-Certified
 technician to help you resolve the issue:
+1 855-777-4773 
For your safety, please do not open internet browser to avoid data 
corruption to the registry of your operating system.
Please contact support at the toll-free Helpline +1 855-777-4773
 PLEASE DO NOT SHUT DOWN OR RESTART THE COMPUTER, DOING 
THAT MAY LEAD TO DATA LOSS AND POSSIBLE FAILURE OF THE 
OPERATING SYSTEM, AND POTENTIAL NON-BOOTABLE SITUATION 
RESULTING IN COMPLETE DATA LOSS. CONTACT MICROSOFT
 CERTIFIED TECHNICIANS TO RESOLVE THE ISSUE CALLING TOLL FREE
 – +1 855-777-4773
 Toll-free Helpline: +1 855-777-4773 Customer, your system has detected possible Suspicious Activity.
 Please call the toll-free number below for a Microsoft-Certified
 technician to help you resolve the issue:
 +1 855-777-4773

The additional pop-up message contains the following text:

Windows Detected Potential Threat
 On Your Computer.
 Windows Security Essential wasn’t able to
 block virus. Windows detected potential 
threats that might compromise your 
privacy or damage your computer.
 Error Code: 0x8024402c, windows couldn’t
install the definition updates.
 More Information & Support Please Contact
 SUPPORT: 1-855-777-4773

In addition to the visual representation of a false security breach, you will also receive an audio message:

Your system has been infected with spyware. This virus is sending your credit card details, Facebook login and personal emails to hackers remotely. Please call us immediately at the toll-free number listed so that our support engineers can walk you through the removal process over the phone. If you close this page before calling us, we will be forced to disable your computer to prevent further damage to our network. Error number 268d3

As it can be comprehended from all the above messages by Helpforhelp.xyz program, they do not provide any information regarding the cyber threats, which have been supposedly detected. They do not even name them, not to mention their specific identification names. It is highly unlikely that the true technical support of Microsoft would display you audio warnings nor it is probable that the security messages received from Microsoft would contain such vague explanations. Moreover, the first letter of Windows would never be written in the lower case. As well as the title of the antivirus software by Microsoft, that is Windows Security Essentials is misspelled.

If the user gets scammed and calls the provided supposed-to-be tech support line, the scammers at the other end of the line can ask for the remote access to the victim’s computer. This can lead to fatal consequences, as the cyber crooks behind Helpforhelp.xyz malign app gets full control over the device and can perform any functions on the compromised device. These might involve the corruption of the data, data leakage, identity theft, etc. While the latter illegal activities may not happen, you can be sure that you will be heavily charged for the bogus security software or technical support services.

How Did it Happen That Your PC Underwent a Fake BSoD?

Helpforhelp.xyz, even though being a tech support scam, can also be categorized as a form of adware, namely, a pop-up, because it advertises dubious security software and services. Consequently, it can be the case that this pop-up adware originates from other adware infection, which has already infected your computer before the Helpforhelp.xyz has been activated. This tech scam could have also been set on your PC up as a part of free software packages, if you prefer the Default settings to the Advanced mode. Such PUPs (potentially unwanted applications) can also be injected on various websites and advertisements, which, unfortunately, cannot be specified.

How to Remove Helpforhelp.xyz from Your Device?

Download Spyhunter or Hitman professional anti-spyware tools to have Helpforhelp.xyz pop-up removed from your computer’s system fully. This anti-malware software will delete any other adware or any kind of malware present on the system. This scam pop-up can also be removed manually, implementing the steps, particularized below.

Manual removal of “Helpforhelp.xyz Pop-up

How to remove Helpforhelp.xyz Pop-up using Windows Control Panel

Many hijackers and adware like Helpforhelp.xyz Pop-up install some of their components as regular Windows programs as well as additional software. This part of malware can be uninstalled from the Control Panel. To access it, do the following.

• Start→Control Panel (older Windows) or press Windows Key→Search and enter Control Panel and then press Enter (Windows 8, Windows 10).
• Choose Uninstall Program (if you don't see it, click in the upper right next to "View by" and select Category).
• Go through the list of programs and select entries related to Helpforhelp.xyz Pop-up . You can click on "Name" or "Installed On" to reorder your programs and make Helpforhelp.xyz Pop-up easier to find.
• Click the Uninstall button. If you're asked if you really want to remove the program, click Yes.
• In many cases anti-malware programs are better at detecting related parasites, thus I recommend installing Spyhunter to identify other programs that might be a part of this infection.

How to remove Helpforhelp.xyz Pop-up from macOS

Delete Helpforhelp.xyz Pop-up from your applications.

1. Open Finder.
2. In the menu bar, click Go.
3. Select Applications from the dropdown.
4. Find the Helpforhelp.xyz Pop-up app.
5. Select it and right-click it (or hold the Ctrl and click the left mouse button).
6. In the dropdown, click Move to Bin/Trash. You might be asked to provide your login password.

TopRemove malicious extensions from Internet Explorer

• Press on the Gear icon→Manage Add-ons.
  
• Go through Toolbars and extensions. Remove everything related to Helpforhelp.xyz Pop-up and items you do not know that are made not by Google, Microsoft, Yahoo, Oracle or Adobe.
  
• Close the Options.

(Optional) Reset your browser’s settings

If you are still experiencing any issues related to Helpforhelp.xyz Pop-up, reset the settings of your browser to its default settings.

• Press on the Gear icon->Internet Options.
  
• Choose the Advanced tab and click on the Reset button.
  
• Select a “Delete personal settings” checkbox and click on the Reset button.
  
• Click on the Close button on the confirmation box, then close your browser.
  

If you cannot reset your browser settings and the problem persists, scan your system with an anti-malware program.

TopRemoving Helpforhelp.xyz Pop-up from Chrome

• Click on the menu button on the top right corner of a Google Chrome window. Select “Settings”.
  
• Click “Extensions” on the left menu bar.
• Go through the extensions list and remove programs you do not need, especially similar to Helpforhelp.xyz Pop-up. Click on the trash bin icon next to Helpforhelp.xyz Pop-up or other add-ons you want to remove.
  
• Press on the “Remove” button on the Confirmation window.
  
• If unsure, you can disable them temporarily.
  
• Restart Chrome.

(Optional) Reset your browser’s settings

If you are still experiencing any issues related to Helpforhelp.xyz Pop-up, reset the settings of your browser to its default settings.

• Click on Chrome’s menu button (three horizontal lines) and select Settings.
  
• Scroll to the end of the page and click on the Reset settings button.
  
• Click on the Reset button on the confirmation box.
  

If you cannot reset your browser settings and the problem persists, scan your system with an anti-malware program.

TopRemoving Helpforhelp.xyz Pop-up from Firefox

• Click on the menu button on the top right corner of a Mozilla window and select the “Add-ons” icon (or press Ctrl+Shift+A on your keyboard).
  
• Go through Extensions and Addons list, remove everything Helpforhelp.xyz Pop-up related and items you do not recognise. If you do not know the extension and it is not made by Mozilla, Google, Microsoft, Oracle or Adobe then you probably do not need it.
  

(Optional) Reset your browser’s settings If you are still experiencing any issues related to Helpforhelp.xyz Pop-up, reset the settings of your browser to its default settings.

• Click on the menu button on the top right corner of a Mozilla Firefox window. Click on the Help button.
  
• Choose Troubleshooting Information on the Help menu.
  
• Click on the Reset Firefox button.
  
• Click on the Reset Firefox button on the confirmation box. Mozilla Firefox will close and change the settings to default.
  

If you cannot reset your browser settings and the problem persists, scan your system with an anti-malware program.

How to remove Helpforhelp.xyz Pop-up from Microsoft Edge:Top

• Click on the menu button on the top right corner of a Microsoft Edge window. Select “Extensions”.

• Go through the extensions list and remove programs you do not need, especially similar to Helpforhelp.xyz Pop-up. Click on the "Remove" icon next to Helpforhelp.xyz Pop-up or other add-ons you want to remove.

• Press on the “Remove” button on the Confirmation window.

• If unsure, you can disable them temporarily.

• Restart Microsoft Edge.

TopRemoving Helpforhelp.xyz Pop-up from Safari (Mac OS X)

• Click on the Safari menu.
• Choose Preferences.
  
• Click on the Extensions Tab.
• Click on the Uninstall button near the Helpforhelp.xyz Pop-up. Remove all other unknown or suspicious entries too. If you are not sure whether you need the extension or not, you can simply uncheck the Enable check-box to disable the extension temporarily.
  
• Restart Safari.

(Optional) Reset your browser’s settings

If you are still experiencing any issues related to Helpforhelp.xyz Pop-up, reset the settings of your browser to its default settings.

• Click on the Safari menu on the top left corner of the screen. Select Reset Safari.
  
• Select which options you want to reset (usually all of them come preselected) and click on the Reset button.
  

If you cannot reset your browser settings and the problem persists, scan your system with an anti-malware program.